Gallery of
Projects
Enhanced Customer Support Through CTI Integration
In the competitive landscape of consumer electronics, customer support is recognized not only as a tool for retention but also as a driver for sales. Belkin, a leader in this domain, has always been at the forefront of leveraging this dual potential of customer support. Their mission was clear: satisfy existing customers and, in the process, generate more sales.
Services Provided:
A custom CTI (Computer Telephony Integration) solution integrated with Salesforce for better data management and voice communication.
Introduction of voice and softphone technologies for real-time access to customer information.
Distribution of over 200 user licenses for agent accessibility to the new system.
Implementation of forecasting tools for call volume, efficient customer enquiry routing, and intuitive self-service options.
Outcome:
The upgraded call center now boasts instant access to customer data for agents, reduced wait times due to efficient call routing, and swift resolutions through self-service, reinforcing Belkin’s market position by delivering exceptional customer service.
Comprehensive Installations in Residential and Hotel Developments
In the fast-evolving hospitality and residential sectors, the demand for integrated systems and installations that enhance user experiences has surged. From phone systems to comfort-centric solutions like air conditioning and heating, a holistic approach is required.
Services Provided:
PBX Phone Systems: Installation of Private Branch Exchange systems to offer seamless internal communication within the properties.
PA and Background Music Systems: Offering ambient audio solutions tailored to the setting—be it a serene residential complex or a bustling hotel lobby.
Air Conditioning Systems: Ensuring optimal climate control using state-of-the-art technology for maximum comfort.
Water Heaters: Efficient and reliable installations for uninterrupted hot water supply.
M&E Works: Mechanical and Electrical works associated with the installations to guarantee smooth operation and integration.
Outcome:
The project’s success was evident in the seamless integration of various systems in premium properties, leading to heightened user experiences. By partnering with trusted brands like Panasonic and Daikin, the installations stood as a testament to quality, reliability, and technological prowess.
Design & Execution of Efficient Laundry Solutions for a Large Hotel
Managing the laundry for a massive hotel featuring 340 rooms, 4 restaurants, and 500 employees is no small task. With daily laundry needs touching 2 tons, the challenge was magnified by the space constraint of only 230 sqm. dedicated for the laundry operations.
Services Provided:
Design & Build: Meticulously planned and executed the layout of the laundry room and systems, optimizing the available space for maximum efficiency.
Training: Comprehensive training sessions for staff to familiarize them with the new systems, ensuring smooth operations. Worldwide Sourcing of
Equipment: Leveraging global connections to procure state-of-the-art laundry equipment suitable for the hotel’s unique needs.
M&E Designs: Mechanical & Electrical designs that support the specialized equipment and the designed workflow.
After Sales Service: Ensuring the longevity and optimal functioning of the systems with a vast array of original spare parts and a skilled team of trained service engineers.
Service Engineer Training: A balanced program incorporating both practical and theoretical components to ensure a thorough understanding of the system
Outcome:
Our innovative approach, combined with the client’s commitment to post-installation support, ensures that their clients receive not just a solution, but a partnership that prioritizes efficiency, quality, and reliability. Their work with the hotel stands as a testament to their capabilities and dedication.
Revolutionising Photo Printing in Cambodia
Laor Penh Cheth Studio & Digital Printing has carved a niche for itself as one of Cambodia’s most reliable and renowned photo pre and post-processing studios. However, with traditional photo printing seeing a decline, there was a need to innovate and diversify their services.
Services Provided:
Consultation: We proposed a unique service that was previously unavailable in Cambodia – the direct printing of graphics and images on any flat surface media.
Design & Consultancy: Comprehensive guidance on the design of the printing room, power requirements and setting up an efficient workflow.
Importation & Installation: Sourcing and importing the necessary printing equipment. Ensuring the correct commissioning of the printer.
Outcome:
With insightful consultation and strategic intervention, Laor Penh Cheth Studio not only adapted to the changing dynamics of the photo printing industry but also positioned itself as a trendsetter in Cambodia. Their collaboration exemplifies the transformative power of innovation and forward-thinking in business sustainability.
Enhancing Communication Systems for a Government Facility
Enhancing communication systems for a large government facility. To uphold the integrity of operations and ensure safety, these facilities require communication channels that are continuously monitored, dependable, and available 24/7.
Services Provided:
Unified Communications Systems: A robust Private Branch Exchange system was installed to ensure seamless communication within the facilities.
High Availability Gateways: Hardware servers were integrated to act as High Availability Gateways. These gateways serve as backup or failover communication systems, ensuring uninterrupted communication even during scheduled or unforeseen network downtimes.
Middleware Customisation: A middleware solution was developed and custom-tailored to connect the new communication infrastructure with the facility’s legacy systems.
Outcome:
Through the integration of Unified Communications Systems and Middleware Customisation, the facilities now possess a resilient and efficient communication framework that aligns with their operational requirements and ensures uninterrupted service.
Advanced CCTV Surveillance for a Special Economy Zone (SSEZ) in Cambodia
The Special Economy Zone (SSEZ) emerges as a cornerstone in China’s “Belt & Road” Initiative. Designed as a prime investment arena for enterprises, its emphasis on security and infrastructure is paramount.
Services Provided:
Worldwide Product Sourcing: Leveraging global networks to source the best surveillance products.
Product Supply: Ensuring timely and efficient delivery and installation of equipment.
After Sales Service: Ongoing support to ensure optimal performance and longevity of the surveillance system.
Outcome:
SSEZ’s commitment to fostering a secure environment for its businesses and workforce is evident in its investment in a top-tier CCTV system. With global sourcing and state-of-the-art technology from Dahua, SSEZ cements its position as a leading, secure investment platform for global enterprises.
Rapid Deployment of Thermal Cameras during the COVID-19 Pandemic
As COVID-19 cases soared to nearly seven million globally, there was an urgent call from governments to implement temperature scanning at crucial entry points. Traditional temperature checks with thermometers were not only time-consuming and manpower-intensive but also prone to inaccuracies.
Services Provided:
Worldwide Product Sourcing: Leveraging global networks to source the best thermal camera equipment.
Installation & Testing: Ensuring each unit was perfectly calibrated and operational.
After Sales Service: Offering continuous support and maintenance.
Outcome:
In the face of a global pandemic, we, rose to the challenge, swiftly deploying advanced thermal camera solutions to help safeguard public areas and maintain a semblance of normality. Our comprehensive solution, from sourcing to post-sales service, exemplified our commitment to community safety and technological excellence.
Transforming Cambodia's HORECA Landscape
Cemtes’s expertise in the HORECA (Hotel, Restaurant, and Café) domain has enabled a seamless transformation of client inquiries into successful project implementations in Cambodia.
Services Provided:
Supply Chain Consultation: Strategic solutions to streamline and optimize supply chains. Business
Development Consultation: Insights and strategies to foster growth and expansion. Equipment
Supply & Installation: Delivering and integrating top-notch equipment tailored to HORECA needs.
Maintenance & Repair: Ensuring the longevity of equipment with prompt servicing and repairs.
Worldwide Sourcing: Recognizing that differentiation often lies beyond local markets, we explore global avenues to bring unparalleled quality and innovation to Cambodia.
Bean to Cup Initiative: Leveraging connections with global commodities traders and understanding local market trends, Cemtes introduced Cambodia’s own house brand coffee, embodying quality and tailored taste.
Outcome:
We undertook an end-to-end project in Sihanoukville, encompassing design, supply, and installation of equipment and ingredients. This also included the provision of premium utensils and smallwares, elevating the buffet dining experience.